Cookie Policy

Last updated: May 2026 | Reviewed by OPTV Support Team

This cookie policy explains how OPTV UK uses cookies and similar technologies on our website. It sits alongside our privacy policy, which is the authoritative document for how we handle personal data overall. If anything on this page appears to conflict with the privacy policy, the privacy policy takes precedence.

What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and provide a working experience across pages. Some cookies are essential for the site to work; others support analytics or functionality.

Types of cookies we use

• Strictly necessary cookies: These are required for the site and customer area to function. They handle things like keeping you signed in, holding your billing session state, and routing you through secure pages. They cannot be turned off without breaking core functionality.
• Functional cookies: These remember your preferences (such as language or display options) so you do not have to set them every time.
• Analytics cookies: Where used, these help us understand which pages are useful and where customers get stuck, so we can improve the site. We use this information in aggregate.

Managing your cookie preferences

You can manage cookies in two places:

• Your browser settings. All modern browsers let you view, block, or delete cookies. Specifics vary by browser; check your browser's help pages for the exact steps.
• Any cookie preference control we provide on the site. Where a control is shown, your choices are applied to the categories of cookies that are not strictly necessary.

Blocking strictly necessary cookies will affect core functionality, including sign-in to the customer area. If you find the site behaving unexpectedly after changing cookie settings, restoring default settings is the quickest fix.

Third-party cookies

Some pages may set cookies via third-party services we use for analytics or related functionality. Where this is the case, those third parties operate under their own policies, and you should consult them for details. We do not allow third parties to use these cookies to build advertising profiles of OPTV UK customers across the wider internet.

How long cookies last

Cookie lifetimes vary by purpose. Session cookies are removed when you close your browser. Persistent cookies last for a defined period and are removed either at expiry or when you clear them manually. Most non-essential cookies are configured with reasonable, finite lifetimes.

Updates to this policy

We may update this cookie policy from time to time. The "Last updated" line at the top of this page reflects the most recent material update. If we make significant changes that affect how you should think about cookies on OPTV UK, we will surface that change clearly on the site.

Questions about cookies

If you have a specific question about a cookie set on OPTV UK that is not answered above, please raise a ticket through our support hub and the OPTV Support Team will respond.