Refund Policy

Last updated: May 2026

This Refund Policy explains our general approach to refund requests for digital services, subscriptions, trials, and promotional purchases.

General Refund Approach

Refund requests are reviewed case by case. Approval may depend on the order type, account status, usage, technical details, and the reason for the request.

Digital Service Nature

Our services are digital in nature. Once access has been provided or a service has been used, refunds may be limited.

Trial Recommendation

We recommend using any available trial or short-term option before purchasing a longer plan, so you can check compatibility and suitability.

Eligibility for Refunds

A refund may be considered where the service provided is significantly not as described, or where a user is genuinely unable to set up or use the service on a supported device even after receiving reasonable support, setup guidance, and troubleshooting assistance from our team.

Non-Refundable Cases

Refunds may not be available for change of mind, incorrect setup, unsupported devices, expired plans, completed promotional orders, or issues not reported to support in time.

How to Request a Refund

Please contact support with your order details, account email, issue description, device details, and any troubleshooting already completed.

Processing Times

If a refund is approved, processing times may vary depending on the payment provider, bank, or payment method used.

Contact

For refund-related questions, please contact us through our support area.